Thanks for shopping at Tambo Valley Honey, we look forward to dispatching your order. This page provides an overview of our returns and refunds policy. Please read over this before purchasing from us.
Most importantly, we don’t accept liability for damage if you have signed acceptance without checking it first. Please ensure that you inspect your order before signing and note any potential damage.
Tambo Valley Honey will replace any faulty or damaged goods that are delivered to you, at our expense, provided you notify us by email or phone call within one business day of receiving the goods.
We will require images of the items emailed to us, and will then provide instructions for you to return the goods to us. You will have the opportunity to have a credit to the value of the damaged or faulty goods, or a replacement of the faulty or damaged goods.
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined time frame. However the Australian Consumer Law does recognise that the relevant time period may vary by product depending on the nature of the goods the price paid and any representations made about the goods.
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.
Where an item is damaged through misuse or abnormal use, Tambo Valley Honey cannot provide a refund, exchange or repair, whether the fault is identified by Tambo Valley Honey, the manufacturer or their service agent.
Tambo Valley Honey will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
It’s important to know that:
We’re an online store, meaning we can also offer return/exchange conditions on goods provided:
In the case of returned undamaged goods, return shipping costs are at your expense. For returned goods that are the result of incorrect choice by you, we require an email from you explaining the reason for the intended return. Depending on the circumstances and at our discretion we may arrange a credit voucher that you can use to purchase other goods to the same value from Tambo Valley Honey.
Credits must be used within 12 months. No change to the original order is permissible.